800-827-5036 | 26 Corporate Circle, E. Syracuse, NY 13057
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Frequently Asked Questions


STAIR LIFT FAQ


Q: Does the stair lift attach to a wall?

A: No, it solidly mounts to the stair tread.


Q: How long will it take to get my stair lift?

A: No more than 10 days from your order and many times in less than a week. The actual install usually requires 3 hours. Afternoon and evening appointments are available for install.


Q: How do I buy a stair lift?

A: Call us or fill out our contact form and we will help you find the best stair lift for you, your budget and your home.


Q: What is the weight limit for a stair lift?

A: Stair lifts can hold up to 350 lbs.


Q: Are my stairs wide enough for a stair lift?

A: Your stairs need to be a minimum of 27-29 inches wide. The unit folds to 11 1/2 inches and the rail uses 7 " from the wall.


Q: How do I get off of my stair lift?

A: The unit has a manual or powered upper 90 degree swivel to help you get off firmly on the upper floor.


Q: How much does a stair lift cost?

A: Fill out the contact form and we will contact you with pricing and information.


Q: What if the power goes out?

A: The units feature DC drive and will continue to operate normally and uninterrupted with or without household power.


ELEVATOR FAQ


Q: Should I buy an elevator or build a one-story home?

A: The elevator costs a fraction of a modern kitchen and will use much less materials than those required by a ranch. Less concrete, less roofing, less siding is used making the elevator a more environmentally sound decision. A ranch features a basement which is built and not used because it is not accessible.


Q: If I am building a home can I add it to my home later?

A: Yes, just design your home with stacked closets. This will enable you to stay in your new home without the worry of future accessibility.


Q: What if I have children?

A: Residential elevators are designed with easy to use controls and the most modern safety features including automatic gates, locks, brakes, and doors.